Solutions

Learn how Terra streamlines technical information lifecycle processes from source to consumer.

Standards Development Solutions

Discover new and innovative ways to engage with your members and community.

A Historical Challenge

Standards organizations have a large community of constituents, many who serve on review committees. Gathering input on standards that are scheduled for periodic review is a labor intensive and highly manual process. Since most contributors are independent of the organization, it is difficult, if not impossible, to dictate what technologies those contributors must purchase in order to participate.

An Innovative Solution

The TerraView solution enables both members and the public at large complete access to the standards that are up for review directly from any web browser. Any interested party can now take part in standards development electronically. A simple form and browser-based editor enable word-processing like editing of standards by anyone, anywhere. TerraView allows staff and committee members to easily identify changed sections, along with the ability to view the original and proposed changes side by side. It also provides a tool to collect and create a disposition for a series of comments by multiple reviewers. The process repeats through all phases of the public input, committee review and editorial process until the final balloting occurs.

Measurable Results

Through the use of a globally accessible system, standards organizations can:

  • Improve standards quality by making community engagement easier
  • Manage the crowdsourcing and review of public and committee input/comment with greater clarity and control
  • Reduce the time necessary to complete the input, review and editorial process
  • Reduce cost and risk by eliminating many manual tasks that are prone to error
  • Use DITA (XML) compliant content to enable single-source publishing to a range of devices and types of publications

MAINTENANCE SOLUTIONS

Centralize part, product, and procedure information so it can be accessed from anywhere and at any time.

A Historical Challenge

Locating relevant part, product, troubleshooting, and procedural information is an ongoing task in maintenance, repair, and overhaul (MRO) environments.

The challenge is that information is often stored in multiple locations, making the search for necessary technical material excessively time consuming. As a result, MRO operations face an increased risk of procedures being delayed or performed incorrectly, and higher costs associated with downtime, errors, and rework.

An Innovative Solution

TerraView provides MRO organizations with the ability to centralize technical information into a web-enabled environment, making it accessible wherever and whenever needed. With an intuitive interface and intelligent search capabilities, TerraView makes it easy for users to identify relevant content in both online and offline environments. TerraView maintains an association with source material, ensuring that information is always up to date.

Able to collect form-based input from the field, TerraView also provides a streamlined process for tracking procedural sign-offs or supporting parts requisition. This not only enhances visibility, traceability, and MRO regulatory compliance reporting, but it can also bring a positive impact to inventory management processes.

Measurable Results

The benefits of efficient content delivery with TerraView are clear. Through simplified information access, MRO operations can:

  • Reduce operational costs through higher efficiency
  • Improve safety through increased procedural compliance
  • Minimize equipment downtime by driving higher throughput
  • Mitigate the risk of regulatory/civil action with improved procedural tracking

OIL AND GAS SOLUTIONS

Enable teams to operate more safely and efficiently in even the most isolated working environments with access to up-to-date service information.

A Historical Challenge

Keeping remote and distant field service teams up-to-date with the latest maintenance and repair information has always been a challenge. Printed materials are costly to produce and maintain and are often still in technicians hands long after they have been revised or retired. Traditional electronic formats like spreadsheets or PDF’s made it hard to find the right information quickly and don’t operate well on many handheld mobile devices.

An Innovative Solution

TerraView enables service teams access to centralized technical information via a web-enabled environment, making it accessible wherever and whenever needed. With an intuitive interface and intelligent search capabilities, TerraView makes it easy for technicians to identify relevant procedures in both online and offline environments. TerraView maintains an association with source material, ensuring that the latest, most current content is always accessed.

Able to collect form-based input from the field, TerraView enables technicians the ability to provide feedback on procedural information or facilitate the sign-off process. This makes for a more efficient service delivery process and improves customer satisfaction

Measurable Results

The benefits of efficient content delivery with TerraView are clear. Through improved information access, service providers can:

  • Reduce operational costs and increase service revenue through higher efficiency
  • Improve safety through increased procedural compliance
  • Mitigate business risk associated with using obsolete procedural information
  • Drive greater customer satisfaction

CUSTOMER ENGAGEMENT SOLUTIONS

Provide customers with the ability to independently search and access product support information from an always-accessible, intuitive interface.

A Historical Challenge

Managing technical product information is a daunting task. Content often comes from a variety of sources and can be stored in disparate locations. Adding to the complexity, rapid product release cycles mean that technical content can become quickly outdated. This makes it difficult to ensure that customers have access to the information they need to efficiently operate, maintain, or repair products.

If customer needs go unmet, organizations risk increased rates of customer dissatisfaction, turnover, and declining revenues. Conventionally, this gap is filled by customer service teams; however this in turn comes associated with high operational costs.

An Innovative Solution

TerraView provides an innovative online solution for organizations to cost-effectively communicate technical information with their customers. Through an intuitive web-based interface, TerraView users are able to independently identify relevant content at any time, on any device, and from anywhere in the world

Acting as a single source of product information, TerraView intelligently filters information according to individual user needs, making the search for technical content an effortless process. TerraView retains connections to source information, ensuring that content being provided to end users always reflects up-to-date information.

TerraView also allows internal and external users to provide collaborative input on documents, enabling simplified workflows for improving technical accuracy and usability.

Measurable Results

The benefits of managing customer-facing technical information with TerraView are clear. Through streamlined information access, customer service operations can:

  • Improve the customer experience, leading to higher satisfaction and increased revenue opportunities
  • Reduce the time and cost associated with customer support
  • Minimize potential liability associated with inaccurate technical documentation