Solutions

Learn how TerraXML streamlines technical information lifecycle processes from source to consumer.

MRO SOLUTIONS

Centralize MRO part, product, and procedure information so it can be accessed from anywhere and at any time.

A Historical Challenge

Locating relevant part, product, troubleshooting, and procedural information is an ongoing task in maintenance, repair, and overhaul (MRO) environments.

The challenge is that information is often stored in multiple locations, making the search for necessary technical material excessively time consuming. As a result, MRO operations face an increased risk of procedures being delayed or performed incorrectly, and higher costs associated with downtime, errors, and rework.

An Innovative Solution

TerraView provides MRO organizations with the ability to centralize technical information into a web-enabled environment, making it accessible wherever and whenever needed. With an intuitive interface and intelligent search capabilities, TerraView makes it easy for users to identify relevant content in both online and offline environments. TerraView maintains an association with source material, ensuring that information is always up to date.

Able to collect form-based input from the field, TerraView also provides a streamlined process for tracking procedural sign-offs or supporting parts requisition. This not only enhances visibility, traceability, and MRO regulatory compliance reporting, but it can also bring a positive impact to inventory management processes.

Measurable Results

The benefits of efficient content delivery with TerraView are clear. Through simplified information access, MRO operations can:

  • Reduce operational costs through higher efficiency
  • Improve safety through increased procedural compliance
  • Minimize equipment downtime by driving higher throughput
  • Mitigate the risk of regulatory/civil action with improved procedural tracking

FIELD SERVICE SOLUTIONS

Enable field teams to operate more safely and efficiently in even the most isolated working environments with access to up-to-date service information.

A Historical Challenge

Keeping remote and distant field service teams up-to-date with the latest maintenance and repair information has always been a challenge. Printed materials are costly to produce and maintain and are often still in technicians hands long after they have been revised or retired. Traditional electronic formats like spreadsheets or PDF’s made it hard to find the right information quickly and don’t operate well on many handheld mobile devices.

An Innovative Solution

TerraView enables service teams access to centralized technical information via a web-enabled environment, making it accessible wherever and whenever needed. With an intuitive interface and intelligent search capabilities, TerraView makes it easy for technicians to identify relevant procedures in both online and offline environments. TerraView maintains an association with source material, ensuring that the latest, most current content is always accessed.

Able to collect form-based input from the field, TerraView enables technicians the ability to provide feedback on procedural information or facilitate the sign-off process. This makes for a more efficient service delivery process and improves customer satisfaction

Measurable Results

The benefits of efficient content delivery with TerraView are clear. Through improved information access, service providers can:

  • Reduce operational costs and increase service revenue through higher efficiency
  • Improve safety through increased procedural compliance
  • Mitigate business risk associated with using obsolete procedural information
  • Drive greater customer satisfaction

CUSTOMER ENGAGEMENT SOLUTIONS

Provide customers with the ability to independently search and access product support information from an always-accessible, intuitive interface.

A Historical Challenge

Managing technical product information is a daunting task. Content often comes from a variety of sources and can be stored in disparate locations. Adding to the complexity, rapid product release cycles mean that technical content can become quickly outdated. This makes it difficult to ensure that customers have access to the information they need to efficiently operate, maintain, or repair products.

If customer needs go unmet, organizations risk increased rates of customer dissatisfaction, turnover, and declining revenues. Conventionally, this gap is filled by customer service teams; however this in turn comes associated with high operational costs.

An Innovative Solution

TerraView provides an innovative online solution for organizations to cost-effectively communicate technical information with their customers. Through an intuitive web-based interface, TerraView users are able to independently identify relevant content at any time, on any device, and from anywhere in the world

Acting as a single source of product information, TerraView intelligently filters information according to individual user needs, making the search for technical content an effortless process. TerraView retains connections to source information, ensuring that content being provided to end users always reflects up-to-date information.

TerraView also allows internal and external users to provide collaborative input on documents, enabling simplified workflows for improving technical accuracy and usability.

Measurable Results

The benefits of managing customer-facing technical information with TerraView are clear. Through streamlined information access, customer service operations can:

  • Improve the customer experience, leading to higher satisfaction and increased revenue opportunities
  • Reduce the time and cost associated with customer support
  • Minimize potential liability associated with inaccurate technical documentation