Industries

Highly adaptable and easy to implement, TerraXML solutions serve a variety of industry needs, enabling organizations to operate more efficiently, safely, and at lower cost.

AVIATION

Deliver up-to-date technical manuals, job cards, and procedural information directly to MRO teams across the globe.

A Historical Challenge

As competition in the global aviation industry grows, organizations are continuously looking for ways to improve profitability while maintaining safety and reliability. The challenge is that program execution in the aerospace industry has historically been known for excessive delays, technical difficulties, supply chain challenges, and shifting requirements.

MRO information comes from multiple OEM’s in a variety of formats, many of which include proprietary viewing technologies. Service personnel have no consistent method for accessing the information they need to quickly and efficiently perform tasks at hand.

An Innovative Solution

With an established history working with leading organizations in the aerospace industry, TerraXML enables measurable cost reductions through real-time access to part, procedure, and maintenance information. Leveraging the highly customizable TerraView platform, TerraXML is able to significantly improve aircraft manufacturing and maintenance team efficiency, driving higher productivity and reduced aircraft downtime.

Technicians have electronic access to all MRO information within a single system with a single, consistent User Interface eliminating the need to maintain multiple systems or physical manuals. Real time access to all documents, illustrations, videos, images and procedures means quicker repairs and less equipment downtime.

Measurable Results

By combining multiple content formats and delivery methods into a single, intuitive system TerraView delivers:

  • Maximum Uptime for Equipment
  • Reduced Costs for Maintaining Documentation
  • Streamlined Operations
  • Efficient Maintenance Execution
  • Improved Compliance

STANDARDS DEVELOPMENT

Discover new and innovative ways to engage with your members and community.

A Historical Challenge

Standards organizations have a large community of constituents, many who serve on review committees. Gathering input on standards that are scheduled for periodic review can be a labor intensive and highly manual process. Since most contributors are independent of the organization, it is difficult, if not impossible, to dictate what technologies those contributors must purchase in order to participate.

An Innovative Solution

The TerraView solution enables both members and the public at large complete access to the standards that are up for review directly from any web browser. Any interested party can now take part in the development of document content electronically. A simple form and browser based editor enable word-processing like editing of standards by anyone, anywhere. Those suggested changes and then delivered to the staff for collection and review. The process repeats as many times as necessary until the final balloting occurs.

Measurable Results

Through the use of a globally accessible system, standards organizations can:

  • Improve standards quality through easier community engagement
  • Reduce the time necessary to complete the review and balloting process
  • Eliminate many daunting manual tasks thereby reducing costs
  • Dramatically reduce the potential for errors

INFORMATION TECHNOLOGY

Provide customers with the ability to independently search and access product support information from an always-accessible, intuitive interface.

A Historical Challenge

Managing technical product information is a daunting task. Content often comes from a variety of sources and can be stored in disparate locations. Adding to the complexity, rapid product release cycles mean that technical content can become quickly outdated. This makes it difficult to ensure that customers have access to the information they need to efficiently operate, maintain, or repair products.

If customer needs go unmet, organizations risk increased rates of customer dissatisfaction, turnover, and declining revenues. Conventionally, this gap is filled by customer service teams; however this in turn comes associated with high operational costs.

An Innovative Solution

TerraView provides an innovative online solution for organizations to cost-effectively communicate technical information with their customers. Through an intuitive web-based interface, TerraView users are able to independently identify relevant content at any time, on any device, and from anywhere in the world

Acting as a single source of product information, TerraView intelligently filters information according to individual user needs, making the search for technical content an effortless process. TerraView retains connections to source information, ensuring that content being provided to end users always reflects up-to-date information.

TerraView also allows internal and external users to provide collaborative input on documents, enabling simplified workflows for improving technical accuracy and usability.

Measurable Results

The benefits of managing customer-facing technical information with TerraView are clear. Through streamlined information access, customer service operations can:

  • Improve the customer experience, leading to higher satisfaction and increased revenue opportunities
  • Reduce the time and cost associated with customer support
  • Minimize potential liability associated with inaccurate technical documentation

OIL and GAS

Provide field teams with real-time access to operational, maintenance, and regulatory documentation for improved safety and more efficient production.

A Historical Challenge

Even with the proliferation of “green” technologies, the global demand for fossil fuels remains strong. Yet with increasing competition for limited natural resources, oil and gas organizations must still maintain a focus on minimizing production costs to stay profitable. This requirement presents significant challenges however, as exploration and production environments for oil and gas include some of the harshest climates on the planet. New emerging regulatory and commercial standards in managing and reporting on safety and compliance also create enormous pressure on traditional documentation processes.

An Innovative Solution

Adopting a centralized information management strategy provides an impactful solution for oil and gas organizations to drive higher efficiency, reduce operational costs, and keep a clean safety and environmental record. Gains from real-time access to information are numerous and can support several key business objectives of oil and gas operations.

Immediate access to up-to-date product, part, and procedure information means that teams in the field can perform service and maintenance tasks more efficiently. This reduces equipment downtime and reduces revenue risk associated with slowdowns in production.

Managing compliance with global political and environmental regulations can be a complex and time consuming task. By centralizing information and digitally capturing critical maintenance records, multiple regulatory documents can be connected to source data – keeping them up-to-date automatically and providing instant access.

Measurable Results

By implementing an automated documentation control and delivery system, oil and gas operators are better able to:

  • Drive higher production at lower cost by reducing equipment downtime
  • Enable more proactive asset maintenance and repair
  • Keep pace with regulatory change in complex economic, political, and environmental conditions
  • Centralize regulatory information for easy and efficient retrieval
  • Reduce errors in the field that can result in production loss, equipment damage, regulatory and civil damages, and potentially loss of life
  • Keep field teams up to date on new products and procedures to improve operational safety and reduce training costs

INDUSTRIAL MANUFACTURING

Promote lean manufacturing processes while creating new revenue streams through efficient aftermarket service offerings.

A Historical Challenge

Industrial manufacturers are operating in an intensely competitive environment. The growth of manufacturing capabilities around the globe have put intense downward pressure on prices. Margins continue to tighten and identifying new revenue streams continues to become more challenging. Traditional methods of providing critical product information slow service delivery and further erodes margins.

An Innovative Solution

The TerraView information management system provides industrial manufacturers with an enterprise-class solution to address several strategic business objectives. With the ability to deliver up-to-date product, part, and service information across the globe, TerraView connects manufacturing teams, partners, and customers with the information they need to get the job done right. Efficiently sharing accurate product information is an effective way to support lean manufacturing operations. TerraXML enables manufacturers to keep teams connected to the latest part and process information to help remove bottlenecks and streamline workflows.

TerraView enables manufacturers to promote innovation and further extend the value of product knowledge to teams inside and outside the organization. Grow your service revenue by keeping your teams up-to-date with the latest information at their fingertips which improves service delivery and customer satisfaction.

Measurable Results

By improving the way product information is delivered across the entire supply chain enables manufacturers to:

  • Enable users to swiftly complete tasks by intuitively searching and retrieving information based on part, configuration, procedure, or customer
  • Improve downstream communication to reduce delays and errors associated with change management
  • Dramatically cut costs associated with creating and maintaining printed materials
  • Develop more efficient service units that help minimize equipment down time and improve customer satisfaction
  • Minimize man-hours wasted searching for service information to improve service margins
  • Better manage spare part inventories used for aftermarket service needs